Fenty eyebrow pencil2/17/2024 Promotional Terms & Conditions: When promotional items are included in the original transaction, it MUST be returned along with the order or the value of the promotional item will be deducted from the refund amount.Shipping fees are not refundable once the order has shipped.All refunds will be issued in the same method of payment as the original payment.Refunds and Exchanges are processed within 3-7 business days upon receipt of the returned product.For damaged items, we may insist that you send a picture of damaged or defective product. Contact Essenza customer service by email at or by phone at 0700ESSENZA from Monday to Saturday, from 9am to 6pm. ![]() You received a damaged or incomplete order?Īll claims for shortages or damages must be reported to Customer Service within 72 hours of delivery. You can also apply for pickup via email to All pickups will be scheduled via phone call.
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